WAGROW TERMS OF USE
Effective Date: 1 August 2026
Last Updated: 1 August 2026
These Terms of Use govern your access to and use of the WaGrow website, dashboard, software, subscriptions, integrations and related support services available through https://wagrow.cloud.
WaGrow is a software brand owned and operated by SuhailTech, having its principal business address at Near RIICO Area, NH-48, Shahjahanpur, District Kotputli-Behror, Rajasthan – 301706, India.
In these Terms, “WaGrow,” “SuhailTech,” “we,” “us” and “our” refer to the platform operator. “Customer,” “user,” “you” and “your” refer to any individual, business or organisation accessing or using WaGrow.
By creating an account, purchasing a subscription, activating a plan, accessing the dashboard, starting a free trial or using any WaGrow feature, you confirm that you have read, understood and agreed to these Terms, our Privacy Policy and Refund and Cancellation Policy.
ELIGIBILITY AND AUTHORITY
You must be at least 18 years old and legally capable of entering into a binding agreement.
If you use WaGrow for or on behalf of a business, agency, organisation or other entity, you confirm that you are authorised to accept these Terms on its behalf.
You must provide accurate, current and complete registration, payment and contact information.
PLATFORM DESCRIPTION
WaGrow is a cloud-based business communication, WhatsApp marketing, campaign management, CRM, automation and customer-support platform.
Depending on the selected subscription plan and configuration, features may include:
• Multiple WhatsApp account connections
• Bulk and personalised messaging
• Text, image, video, PDF and document campaigns
• Campaign creation and scheduling
• Auto responders and chatbot tools
• CRM and sales pipelines
• Lead and conversation management
• Shared team inbox
• Campaign reports and analytics
• Sending delays and campaign controls
• Number rotation and number-warming tools
• AI assistant integrations
• Google Sheets and e-commerce integrations
• Official Meta Cloud API support
• Email, IVR and calling integrations
The exact features, limits, validity and services included are those displayed or expressly communicated at the time of purchase.
FREE TRIAL
WaGrow may provide a limited free trial for evaluation purposes.
Unless otherwise specified, the free trial is valid for one day and permits a maximum of 20 outgoing test messages.
Only one free trial is allowed per individual, business, device, email address or WhatsApp number. Creating multiple accounts to obtain additional trials is prohibited.
WaGrow may modify, refuse, suspend or withdraw free-trial access where misuse, duplication, fraud or security risk is suspected.
ACCOUNT AND SECURITY RESPONSIBILITIES
You are responsible for protecting your WaGrow username, password, connected devices, QR sessions, API credentials and linked third-party accounts.
You must not share, transfer, rent, resell, sublicense or permit unauthorised use of your account unless expressly authorised by WaGrow in writing.
Activity conducted through your account may be treated as authorised by you unless unauthorised access is reported promptly.
You must immediately contact WaGrow if you suspect account compromise, unauthorised access, data exposure or misuse.
WaGrow will never request your OTP, UPI PIN, card PIN or complete banking password through customer support.
SUBSCRIPTION PLANS, FEES AND LIMITS
Subscription charges must be paid in advance through an approved payment method.
Each plan may contain limitations relating to:
• Subscription validity
• Connected WhatsApp accounts
• Number of users
• Outgoing message allowance
• File storage and media usage
• Automations, campaigns and integrations
• API or AI usage
• Other platform resources
Usage will be calculated according to WaGrow’s system records.
A message allowance represents platform usage and does not guarantee successful delivery, reading, response, lead generation or conversion.
Unless expressly stated otherwise, message limits apply to the complete subscription validity and are not monthly limits.
Unused messages, validity, accounts, storage or features have no cash value and cannot be transferred, exchanged, carried forward or refunded.
Third-party charges—including Meta Cloud API charges, AI-provider charges, email charges, calling charges, payment-gateway fees and other integration costs—are separate unless expressly included in writing.
CUSTOMER RESPONSIBILITIES
You are solely responsible for:
• Obtaining lawful consent or permission before contacting recipients
• Maintaining proof of consent where required
• Using accurate, relevant and legally obtained contact information
• Providing applicable privacy notices to recipients
• Respecting opt-out, unsubscribe and do-not-contact requests
• Complying with privacy, advertising and consumer-protection laws
• Following WhatsApp, Meta and other third-party policies
• Reviewing campaign content before sending
• Protecting connected numbers, devices and accounts
• Monitoring complaints, blocks and recipient feedback
• Keeping account and billing information accurate
WaGrow must be used only for lawful and legitimate business communication with relevant, consented or otherwise lawfully contactable recipients.
PROHIBITED USE
You must not use WaGrow to:
• Send unsolicited spam or unlawful bulk messages
• Use scraped, stolen, purchased without permission or unauthorised contact lists
• Harass, threaten or repeatedly contact unwilling recipients
• Send fraudulent, deceptive or misleading messages
• Impersonate another person, company or authority
• Conduct phishing, credential theft, financial scams or identity fraud
• Distribute malware, malicious links or harmful files
• Promote illegal goods, services or activities
• Send hateful, discriminatory, obscene or exploitative material
• Violate intellectual-property, privacy or publicity rights
• Bypass subscription limits or security controls
• Evade WhatsApp, Meta or other platform restrictions
• Reverse engineer, copy, modify or interfere with WaGrow
• Overload, attack or disrupt the platform or its infrastructure
• Access another customer’s account, data or campaigns
• Resell or sublicense WaGrow without written authorisation
• Use WaGrow in a way that may damage SuhailTech, WaGrow, recipients or third parties
WHATSAPP NUMBER RESTRICTIONS AND BANS
WhatsApp and Meta are independent third-party services. WaGrow and SuhailTech do not own, operate or control their policies, systems, algorithms, reviews or enforcement decisions.
Connecting a number to WaGrow does not guarantee that it will remain active, unrestricted or permanently connected.
A WhatsApp number may receive a warning, logout, rate limit, temporary restriction, review or permanent ban because of factors including:
• Sudden or excessive messaging volume
• Recipient blocks, complaints or spam reports
• Unsolicited or irrelevant communication
• Poor contact-list quality
• Low engagement or negative recipient feedback
• Prohibited content or business categories
• Repeated promotional messaging
• Customer misuse or policy violations
• Previous activity or reputation of the number
• Changes to WhatsApp or Meta policies and systems
• Enforcement decisions made independently by a third party
To the fullest extent permitted by law, WaGrow and SuhailTech are not responsible for any WhatsApp warning, restriction, ban, disconnection, reduced delivery, account review or loss of a connected number resulting from customer conduct, recipient complaints, number reputation or third-party enforcement.
A WhatsApp restriction or ban does not entitle the customer to a refund, cancellation, replacement plan, compensation or validity extension, except where expressly required by applicable law.
“ANTI-BAN” AND RISK-CONTROL DISCLAIMER
Any feature described as “Anti-Ban,” “Safe Sending,” “Number Warming,” “Smart Sending” or similar refers only to risk-control tools such as sending delays, gradual sending, campaign monitoring and number rotation.
These tools may help customers manage sending behaviour but cannot guarantee protection from restrictions or bans.
No software can guarantee that WhatsApp or Meta will never restrict a number.
The customer remains responsible for recipient consent, contact quality, message content, sending volume, number reputation and compliance.
NO GUARANTEE OF MARKETING RESULTS
WaGrow does not guarantee:
• Delivery of every message
• Any fixed daily sending capacity
• Zero restrictions or bans
• Leads, enquiries, sales, revenue or profit
• Recipient responses or conversions
• Approval by Meta or another provider
• Permanent availability of third-party integrations
• Any specific marketing or business result
Results depend on the customer’s contacts, consent, content, number history, sending behaviour, offer quality and third-party systems.
THIRD-PARTY SERVICES
WaGrow may integrate with WhatsApp, Meta, AI providers, payment gateways, email providers, calling providers, e-commerce platforms and other third-party services.
Your use of those services remains subject to their separate terms, privacy policies, approvals, charges and technical limitations.
WaGrow is not responsible for third-party outages, policy changes, price changes, rejected approvals, account restrictions, data practices or discontinued features.
WaGrow is an independent platform and is not owned, endorsed, sponsored or operated by WhatsApp LLC or Meta Platforms, Inc.
CUSTOMER DATA AND CONTENT
You retain ownership of lawful content and information uploaded through your WaGrow account.
You grant WaGrow permission to host, process, format, transmit and otherwise use such content only as reasonably necessary to provide, secure, maintain and support the service.
You confirm that you have all permissions and legal rights necessary to upload and process contacts, messages, files, customer information and campaign content.
You are responsible for the legality, accuracy and content of all campaigns sent through your account.
INTELLECTUAL PROPERTY
The WaGrow name, website, dashboard, software, designs, branding, documentation, code and platform materials are owned by or licensed to SuhailTech.
Purchasing a subscription grants you only a limited, non-exclusive, non-transferable and revocable right to use WaGrow during the active subscription period.
No ownership rights are transferred to the customer.
You must not copy, reproduce, sell, reverse engineer or create an unauthorised derivative of the platform.
SUPPORT AND CUSTOMER CONDUCT
Customer support is generally available daily from 9:00 AM to 9:00 PM IST.
When reporting an issue, customers should provide:
• Registered email address
• Connected WhatsApp number
• Screenshot or screen recording
• Exact steps causing the issue
• Browser and device details
Abusive, threatening, discriminatory, obscene or harassing communication toward WaGrow staff is strictly prohibited.
Repeated calls, message flooding, deliberate spam, intimidation and threats are also unacceptable.
Depending on the nature and severity of the conduct, WaGrow may:
• Issue a warning
• Pause support for at least six hours
• Restrict the available support channel
• Suspend access to the platform
• Permanently terminate the account
• Preserve evidence and report serious threats or unlawful activity
Serious abuse, fraud, security attacks or illegal activity may result in immediate action without prior warning.
Suspension or termination resulting from customer misconduct does not create a refund entitlement, subject to applicable law.
SERVICE AVAILABILITY AND CHANGES
WaGrow may occasionally be unavailable because of scheduled maintenance, emergency maintenance, server issues, security updates, internet failures, third-party outages or circumstances beyond reasonable control.
WaGrow may update, replace, modify or discontinue features where reasonably necessary for security, compliance, compatibility or platform improvement.
Temporary downtime, maintenance or interruption of a third-party service does not automatically qualify for a refund.
Where appropriate, WaGrow may provide troubleshooting, restoration, reconfiguration, platform credit or a reasonable validity extension.
SUSPENSION AND TERMINATION
WaGrow may suspend or terminate an account where it reasonably believes the customer:
• Violated these Terms
• Used the platform for spam, fraud or unlawful activity
• Created a security, legal or reputational risk
• Attempted to bypass subscription limits
• Failed to pay applicable charges
• Abused or threatened support staff
• Violated WhatsApp, Meta or other third-party policies
• Shared, resold or transferred the account without permission
Where practical, WaGrow may provide notice or an opportunity to correct the issue. Immediate suspension may occur in serious security, fraud, abuse or legal cases.
CANCELLATIONS AND REFUNDS
Except where expressly required by applicable non-waivable law, all WaGrow subscription payments are final, non-cancellable and non-refundable after payment verification, account activation, plan allocation, access delivery or commencement of setup.
The WaGrow Refund and Cancellation Policy forms an integral part of these Terms.
DISCLAIMER OF WARRANTIES
WaGrow is provided on an “as available” basis.
To the fullest extent permitted by law, WaGrow does not warrant that the platform will always be uninterrupted, error-free, permanently compatible with every device or permanently compatible with every third-party service.
Nothing in these Terms excludes a warranty or consumer right that cannot legally be excluded.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, WaGrow and SuhailTech will not be liable for indirect, incidental, special or consequential losses, including loss of profit, revenue, leads, reputation, data, business opportunity or connected third-party accounts.
Where liability cannot legally be excluded, aggregate liability will not exceed the amount paid by the affected customer to WaGrow during the preceding 12 months for the specific service giving rise to the claim.
These limitations do not apply to fraud, wilful misconduct or liability that cannot legally be limited.
INDEMNITY
You agree to indemnify and hold WaGrow and SuhailTech harmless against claims, losses, penalties and reasonable costs arising from:
• Your unlawful messages or campaign content
• Recipient complaints or claims
• Privacy or consent violations
• Misuse of contact information
• Breach of WhatsApp, Meta or third-party policies
• Unauthorised access caused by your failure to secure credentials
• Your violation of these Terms or applicable law
FORCE MAJEURE
WaGrow will not be responsible for delay or failure caused by circumstances beyond reasonable control, including natural disasters, government action, internet disruption, cyberattacks, power failure, hosting failure, third-party platform failure, war, civil disturbance or similar events.
CHANGES TO THESE TERMS
WaGrow may update these Terms to reflect legal, security, technical or business changes.
The updated effective date will be displayed on this page. Material changes may also be communicated through the website, dashboard, email or WhatsApp.
Continued use after the effective date of updated Terms constitutes acceptance to the extent permitted by law.
GOVERNING LAW AND JURISDICTION
These Terms are governed by the laws of India.
Customers should first submit complaints through the grievance-redressal mechanism below.
For non-consumer disputes, and subject to mandatory jurisdiction rules, competent courts in District Kotputli-Behror, Rajasthan will have jurisdiction.
Nothing in this clause prevents a consumer from approaching a court, consumer commission or authority having jurisdiction under applicable law.
CONTACT AND GRIEVANCE REDRESSAL
Business Operator: SuhailTech
Software Brand: WaGrow
Website: https://wagrow.cloud
Support Email: support@suhailtech.in
Support WhatsApp: +91 91161 46475
Support Hours: 9:00 AM–9:00 PM IST, daily
Grievance Officer: Suhail
Designation: Proprietor and Grievance Officer, SuhailTech
Business Address:
Near RIICO Area, NH-48
Shahjahanpur, District Kotputli-Behror
Rajasthan – 301706, India
Consumer complaints will be acknowledged within 48 hours of receipt and redressed within one month in accordance with applicable requirements.
When raising a complaint, please provide your registered email address, WhatsApp number, transaction ID and a clear description of the matter.