WAGROW PRIVACY POLICY
Effective Date: 1 August 2026
Last Updated: 1 August 2026
This Privacy Policy explains how WaGrow, operated by SuhailTech, collects, uses, stores, processes, shares and protects personal information when you visit https://wagrow.cloud, create an account, purchase a subscription or use the WaGrow platform.
Business Address:
Near RIICO Area, NH-48
Shahjahanpur, District Kotputli-Behror
Rajasthan – 301706, India
INFORMATION WE MAY COLLECT
Account Information
We may collect your name, business name, email address, WhatsApp number, username, authentication information, selected plan and account preferences.
Billing Information
We may collect the selected plan, payment amount, transaction reference, payment status, invoice details and billing information.
Payments may be processed through third-party payment gateways. WaGrow does not ordinarily receive or store your complete card number, UPI PIN, card PIN or banking password.
WhatsApp and Connection Information
When you connect a WhatsApp account, we may process linked-number information, connection identifiers, session information, device information and technical records necessary to provide and maintain the connection.
Campaign and Customer Data
Depending on your use of WaGrow, we may process:
• Contact names and telephone numbers uploaded by you
• Contact lists, groups, labels and CRM records
• Messages and campaign templates
• Images, videos, PDFs and documents
• Campaign, queue, delivery and response metadata
• Chatbot, automation and follow-up information
• Customer conversations handled through the platform
AI and Integration Data
If you enable an AI or third-party integration, relevant prompts, customer questions, instructions, business information and generated outputs may be transmitted to the provider configured for that feature.
Technical and Usage Information
We may collect IP addresses, browser information, device type, operating system, login time, feature usage, error logs, security events, cookies and related technical information.
Support Information
We may retain emails, WhatsApp messages, screenshots, screen recordings and other information submitted when you contact customer support.
HOW WE USE INFORMATION
We may use information to:
• Create and administer WaGrow accounts
• Activate subscriptions and verify payments
• Provide messaging, campaign, CRM and automation features
• Maintain connected accounts and integrations
• Send account, billing, security and service notifications
• Provide customer and technical support
• Detect fraud, abuse and unauthorised access
• Enforce subscription limits and platform policies
• Troubleshoot errors and monitor performance
• Improve platform reliability and functionality
• Maintain legal, billing, security and audit records
• Comply with lawful requests and legal obligations
• Send promotional communications where consented to or otherwise permitted
We process personal data only for lawful purposes, including where information is voluntarily provided for a requested service, consent has been given or processing is otherwise authorised by applicable law.
CUSTOMER-UPLOADED CONTACT DATA
WaGrow customers determine which contacts, messages, files and campaign information they upload and use.
For customer-uploaded recipient data, the customer determines the purpose of the campaign and is responsible for compliance. WaGrow processes such information to provide the requested platform service.
The customer is responsible for:
• Obtaining lawful permission or consent from recipients
• Providing required privacy notices
• Maintaining proof of consent where necessary
• Respecting opt-out, correction and deletion requests
• Ensuring uploaded data is accurate and lawfully obtained
• Avoiding scraped, stolen or unauthorised contact lists
• Following applicable privacy, marketing and WhatsApp policies
WaGrow does not authorise customers to send unlawful or unsolicited spam.
HOW INFORMATION MAY BE SHARED
We may share necessary information with:
• Hosting and cloud-infrastructure providers
• Payment gateways and billing providers
• Email, notification and support providers
• AI providers configured for enabled AI features
• WhatsApp, Meta and other enabled integrations
• Analytics, security and error-monitoring providers
• Professional advisers where reasonably necessary
• Government authorities, courts or regulators where legally required
• A successor business in connection with a lawful merger, acquisition or transfer
Service providers will receive only the information reasonably necessary to perform their function.
WaGrow does not sell personal data for monetary consideration.
THIRD-PARTY INTEGRATIONS
Third-party integrations are governed by their own terms and privacy policies.
When you activate an integration, relevant data may be transmitted to and processed by that third party.
Customers should review the privacy and security practices of Meta, WhatsApp, AI providers, payment gateways, email providers and other integrations before enabling them.
INTERNATIONAL DATA PROCESSING
Some hosting, infrastructure, AI or integration providers may process information outside India.
Where applicable, WaGrow will take reasonable steps to use providers and arrangements permitted under applicable law.
DATA RETENTION
Information will be retained only for as long as reasonably necessary to:
• Provide the active service
• Maintain account, payment and transaction records
• Resolve complaints and disputes
• Detect and prevent fraud or abuse
• Meet legal, tax, audit and security requirements
• Maintain reasonable operational backups
Customers may delete certain contacts, campaigns and records through available dashboard controls.
Deletion from active systems may not immediately remove information from backups, security logs or records that must be retained under applicable law.
DATA SECURITY
WaGrow uses reasonable technical and organisational safeguards appropriate to the nature of the platform and information processed.
However, no online platform, internet transmission or third-party integration can be guaranteed completely secure.
Customers must protect their passwords, devices, QR sessions, API keys and connected accounts.
If you suspect unauthorised access, contact WaGrow immediately.
PERSONAL-DATA BREACHES
If WaGrow becomes aware of a personal-data breach affecting information under its control, it will investigate and take reasonable containment and remedial measures.
Affected persons and relevant authorities will be notified where and within the time required by applicable law.
COOKIES AND SIMILAR TECHNOLOGIES
WaGrow may use essential cookies for login, security, account preferences and platform operation.
Analytics or performance technologies may also be used to understand platform usage and improve reliability.
Where legally required, optional cookies will be used only after appropriate consent.
Disabling essential cookies may prevent parts of the platform from functioning correctly.
SERVICE AND MARKETING COMMUNICATIONS
WaGrow may send necessary communications concerning:
• Account activation
• Payments and billing
• Security alerts
• Subscription expiry
• Platform maintenance
• Technical support
• Material policy changes
Promotional communications will be sent where consented to or otherwise permitted.
You may opt out of promotional communications, but essential account, billing and security messages may continue while your account remains active.
YOUR PRIVACY RIGHTS
Subject to applicable law, you may request:
• Information about personal data processed about you
• Correction of inaccurate or incomplete information
• Updating of outdated information
• Erasure of information no longer required
• Withdrawal of consent where processing is based on consent
• Grievance redressal concerning the processing of your data
• Other rights available under applicable law
WaGrow may verify your identity before processing a request.
Certain information may be retained where necessary for legal compliance, billing, fraud prevention, dispute resolution or enforcement of legal rights.
Withdrawal of consent may prevent WaGrow from continuing to provide features that require the relevant information.
CHILDREN
WaGrow is intended for business users aged 18 years or older.
We do not knowingly offer WaGrow accounts directly to children.
If you believe a child’s information has been submitted without lawful authorisation, contact us so the matter can be investigated.
THIRD-PARTY LINKS
The WaGrow website or dashboard may contain links to third-party websites and services.
Their privacy practices are governed by their own policies. WaGrow is not responsible for the independent privacy practices of third parties.
CHANGES TO THIS PRIVACY POLICY
WaGrow may update this Privacy Policy to reflect legal, operational, security or technical changes.
The latest version and updated effective date will be published on this page.
Material changes may also be communicated through the website, dashboard, email or WhatsApp.
PRIVACY AND GRIEVANCE CONTACT
Business Operator: SuhailTech
Software Brand: WaGrow
Website: https://wagrow.cloud
Privacy Email: support@suhailtech.in
WhatsApp: +91 91161 46475
Support Hours: 9:00 AM–9:00 PM IST, daily
Privacy and Grievance Officer: Suhail
Designation: Proprietor and Grievance Officer, SuhailTech
Business Address:
Near RIICO Area, NH-48
Shahjahanpur, District Kotputli-Behror
Rajasthan – 301706, India
When submitting a privacy request, include your registered email address, WhatsApp number and a clear description of your request.
Do not send passwords, OTPs, UPI PINs, card PINs or complete banking credentials.