WAGROW REFUND AND CANCELLATION POLICY
Effective Date: 1 August 2026
Last Updated: 1 August 2026
WaGrow provides digital SaaS access, account activation, usage allowances and cloud-based software features.
Customers are strongly encouraged to review the product demonstration, free trial, subscription features, usage limits, compatibility requirements and policies before purchasing.
By completing payment, the customer confirms that the selected plan and service meet their requirements.
FINAL AND NON-REFUNDABLE PAYMENTS
Except where expressly required by applicable non-waivable law, all payments made to WaGrow are final, non-cancellable and non-refundable.
No voluntary refund, cancellation, prorated refund or cash credit is available after any of the following occurs:
• Payment has been verified
• Account creation or activation has started
• Dashboard or login access has been delivered
• A subscription or message allowance has been allocated
• Setup or configuration work has started
• The customer has accessed or used the service
• An existing subscription has been renewed
This policy applies even if the customer later chooses not to use the account or does not use the complete subscription allowance.
CASES NOT ELIGIBLE FOR REFUND
Refunds will not be provided for:
• Change of mind after purchase
• Accidental purchase or selection of the wrong plan
• Failure to review the demo, trial, features or requirements
• Lack of use or partial use of the service
• Unused messages, accounts, validity or features
• Customer-side device, browser, internet or network problems
• Forgotten passwords or failure to secure login credentials
• Failure to follow instructions
• Refusal to participate in reasonable troubleshooting
• Incompatibility disclosed before purchase
• Features that were never advertised or included
• Third-party API, AI, email, payment or calling charges
• Failure to obtain Meta Business or third-party approval
• Third-party outages, policy changes or discontinued integrations
• Lack of leads, sales, revenue, message delivery or responses
• Suspension or termination caused by policy violations
• Abusive, threatening or fraudulent customer conduct
• Sharing, reselling or unauthorised use of an account
• Exceeding the subscription’s permitted usage or account limits
WHATSAPP NUMBER RESTRICTION OR BAN
WaGrow does not control WhatsApp or Meta enforcement systems.
A warning, logout, temporary restriction, reduced delivery, rate limit, account review, disconnection or permanent ban of a customer’s WhatsApp number is not considered a failure of the WaGrow platform when caused by customer conduct, contact quality, recipient reports, sending volume, content, number history or third-party enforcement.
WaGrow and SuhailTech are not responsible for restrictions caused by:
• Unsolicited messaging
• Excessive or sudden sending
• Recipient complaints, blocks or spam reports
• Poor-quality or unauthorised contact lists
• Prohibited products, services or content
• Repeated promotional messages
• Previous number activity or reputation
• Failure to follow WhatsApp or Meta policies
• Changes to third-party policies or enforcement systems
A restricted or banned WhatsApp number is not eligible for a refund, cancellation, replacement plan, compensation or validity extension, except where applicable law expressly requires otherwise.
“ANTI-BAN” DISCLAIMER
“Anti-Ban,” “Number Warming,” “Safe Sending” and similar features are risk-management controls only.
They do not guarantee that a number will remain active or restriction-free.
The customer remains responsible for recipient consent, contact-list quality, campaign content, sending volume, number reputation and compliance.
NO GUARANTEE OF BUSINESS RESULTS
WaGrow does not guarantee:
• Delivery of every message
• Leads or customer enquiries
• Sales, revenue or profit
• Recipient replies or conversions
• Approval by Meta or another third party
• Restriction-free operation
• Any particular marketing result
Failure to achieve a desired business or marketing result is not grounds for a refund.
VERIFIED TECHNICAL ISSUES
If a technical problem appears to originate from WaGrow, the customer must allow reasonable troubleshooting and provide:
• Registered email address
• Connected WhatsApp number
• Screenshot or screen recording
• Exact steps causing the issue
• Browser and device details
• Date and approximate time of the issue
Where an issue is verified, WaGrow may provide one or more of the following remedies:
• Troubleshooting assistance
• Technical correction
• Account reconfiguration
• Restoration of access
• An alternative applicable solution
• Reasonable subscription extension
• Platform credit
These remedies will ordinarily be attempted before any monetary remedy is considered.
A monetary refund will be provided only where required by applicable non-waivable law or expressly approved by WaGrow after investigation.
MAINTENANCE AND TEMPORARY DOWNTIME
Scheduled maintenance, emergency security updates, temporary server issues and third-party outages do not automatically qualify for a refund.
Where a substantial WaGrow-side interruption is verified, WaGrow may provide an appropriate subscription extension or another reasonable remedy.
CUSTOMER ABUSE AND SUPPORT MISUSE
Abusive language, threats, harassment, repeated calls, message flooding and deliberate support spam are strictly prohibited.
Depending on severity, WaGrow may:
• Issue a warning
• Pause support for at least six hours
• Restrict communication channels
• Suspend platform access
• Permanently terminate the account
• Preserve evidence and report serious unlawful conduct
Suspension or termination resulting from abuse, fraud, illegal activity or policy violations does not create a refund entitlement, subject to applicable law.
CHARGEBACKS AND PAYMENT DISPUTES
Customers should contact WaGrow support with complete issue details before raising a payment dispute.
A fraudulent chargeback or payment reversal after service activation may result in immediate account suspension while the matter is investigated.
WaGrow may provide the payment provider or relevant authority with transaction, activation, access, usage and support records.
Nothing in this clause prevents a customer from exercising a lawful payment or consumer right.
COMPLAINT PROCEDURE
Refund-related or service complaints must be submitted to:
Business Operator: SuhailTech
Website: https://wagrow.cloud
Email: support@suhailtech.in
WhatsApp: +91 91161 46475
Support Hours: 9:00 AM–9:00 PM IST, daily
Grievance Officer: Suhail
Designation: Proprietor and Grievance Officer, SuhailTech
Business Address:
Near RIICO Area, NH-48
Shahjahanpur, District Kotputli-Behror
Rajasthan – 301706, India
Please include:
• Registered email address
• Registered WhatsApp number
• Selected subscription
• Payment transaction ID
• Payment date
• Complete description and supporting evidence
Complaints will be acknowledged within 48 hours and redressed within one month in accordance with applicable requirements.
If a refund is legally required or expressly approved, it will be returned through the original payment method within a reasonable processing period, subject to payment-provider and banking timelines.
POLICY ACCEPTANCE
By completing payment, the customer confirms that they have reviewed and accepted:
• This Refund and Cancellation Policy
• WaGrow Terms of Use
• Subscription features and limits
• Technical and compatibility requirements
• WhatsApp and third-party risks
• Applicable third-party charges