Refund Policy

Clear rules for cancellations, refunds and billing issues.

Refund Policy

Effective Date: September 8, 2026

Wagrow.cloud provides SaaS-based WhatsApp marketing, CRM, automation, and related services.

1. General Refund Policy

All purchases and subscription payments are generally non-refundable.

Before purchasing a subscription, customers are responsible for reviewing the available features, pricing, limitations, and service requirements.

Once a subscription or service has been purchased, we generally do not provide refunds for unused time, partial usage, change of mind, or failure to use the service.

Nothing in this policy limits any refund, cancellation, or consumer right that cannot legally be excluded under applicable law.

2. WhatsApp Account Ban or Restriction

Wagrow.cloud does not guarantee that a WhatsApp account or phone number will remain active, unrestricted, or unbanned.

No refund will generally be provided if your WhatsApp account, phone number, or business account is:

  • Banned.

  • Suspended.

  • Restricted.

  • Logged out.

  • Disconnected.

  • Limited from sending messages.

  • Flagged for spam.

  • Affected by recipient reports or complaints.

This applies where the restriction occurs due to bulk messaging, mass messaging, unsolicited messaging, recipient complaints, account behavior, message content, contact lists, WhatsApp policy enforcement, or any other reason outside Wagrow.cloud's direct control.

3. Misuse of the Service

Refunds will generally not be provided where an account is suspended or terminated because of:

  • Spam.

  • Bulk or unsolicited messaging.

  • Abuse of the platform.

  • Fraudulent activity.

  • Prohibited content.

  • Violation of our Terms of Use.

  • Violation of applicable laws.

  • Violation of third-party platform policies.

  • Misuse of automation features.

4. Technical Issues

If you experience a genuine technical problem caused directly by Wagrow.cloud, please contact support so that we can investigate and attempt to resolve the issue.

Where appropriate and at our discretion, we may provide a service adjustment, extension, credit, or other remedy.

A technical issue does not automatically guarantee a monetary refund.

5. Duplicate or Accidental Payments

If you believe you have been charged more than once for the same subscription due to a genuine duplicate transaction, contact us promptly with the relevant transaction details.

After verification, we may process an appropriate adjustment or refund where applicable.

6. Exceptional Refunds

Wagrow.cloud may consider refund requests on a case-by-case basis in exceptional circumstances.

Approval of one refund does not create an obligation to provide refunds in future cases.

7. How to Request Support

For any billing or refund-related issue, contact us through:

WhatsApp: +91 11614 6475

Please include your registered account information and relevant payment/transaction details.

About Us

About Wagrow.cloud

Wagrow.cloud is a SaaS platform built to help businesses manage customer communication, WhatsApp marketing, CRM workflows, campaigns, automation, and related business processes from a centralized platform.

Our goal is to provide businesses with practical tools that make customer communication and marketing operations easier to manage.

Wagrow.cloud provides software tools and infrastructure. Users remain responsible for how they use the platform, the contacts they communicate with, their message content, and compliance with applicable laws and third-party platform policies.

Contact Us

If you have questions about Wagrow.cloud, billing, technical support, privacy, or our policies, contact us:

Wagrow.cloud

WhatsApp Support: +91 11614 6475

Website: Wagrow.cloud

For account, billing, or technical matters, please provide sufficient information for us to identify your account and investigate the issue.

Business Hours: Support availability may vary.

Important: These pages are a website-ready starting template, not legal advice. Before publishing, have an Indian lawyer review them—especially your refund terms, privacy/data-processing obligations, and WhatsApp-related compliance.