Digital Services and Subscriptions
Because we provide digital software services and premium subscriptions, our refund policy is designed to be fair while protecting our infrastructure.
Subscription Cancellations: You can cancel your WaGrow subscription at any time. Cancellation will take effect at the end of your current billing cycle. You will continue to have access to the service until your billing period ends.
Refund Eligibility: We offer a strictly 7-day money-back guarantee for new users who experience unresolvable technical issues with our platform. If our software does not function as advertised and our support team cannot fix the issue within this timeframe, we will issue a full refund.
Non-Refundable Items: Account credits, promotional purchases, and accounts terminated due to a violation of our Terms of Use (such as spamming) are strictly non-refundable.
To request a refund, please reach out to our support team with your account details and the reason for the request.